Shipping policy

Shipping Policy

At Royal Canvas Store, we are committed to delivering museum-quality art to your doorstep with the utmost care. Each piece is custom-made to order, ensuring that you receive a unique masterpiece crafted specifically for your home or office.

1. Shipping Rates & Destinations

  • United States: We are pleased to offer Free Premium Shipping on all orders within the United States. No minimum purchase is required.
  • International Shipping: We ship to select international destinations, including Germany, Canada, and the UK. Shipping rates for international orders are calculated automatically at checkout based on the destination and the weight of the artwork.

2. Production & Delivery Times

Since every artwork is a custom creation, please allow time for both production and transit:
  • Production Time: It typically takes 2–5 business days to print, frame, and quality-check your artwork.
  • Standard Shipping (USA): Once produced, your order will arrive within 3–7 business days.
  • International Shipping: Delivery times vary by location but generally range between 7–15 business days.

3. Packaging & Protection

We take extraordinary measures to ensure your artwork arrives in pristine condition. All framed canvases are secured in specialized, high-durability art packaging designed to withstand transit and protect the delicate textures of the oil-style finish and the integrity of the frame.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can monitor the journey of your masterpiece directly through our website or the carrier's portal.

5. Customs, Duties, and Taxes

For international orders, please note that Royal Canvas Store is not responsible for any customs duties, taxes, or fees applied by your country. These charges are the responsibility of the customer and are collected by the local authorities upon delivery.

6. Damaged Items

In the rare event that your artwork arrives damaged during transit, please contact our concierge team at gallery@royalcanvasstore.com within 48 hours of delivery with photos of the damage, and we will arrange a priority replacement for you.